Quick assistance to Ropo Suomi Oy
Copy the text below and send it in the message field of the MyRopo service or on the complaint form. This halts the collection automation for the duration of the dispute.
Hello, I dispute in full the reminder and debt collection fees relating to this matter as unfounded. The delay in payment is not due to any failure on the part of the person liable for payment, but to a system error between the electricity company and Fingrid Datahub, which has overwritten the billing address I provided without authorisation. The original invoice was directed to the wrong address without any contribution on my part. I paid the original principal of the invoice immediately upon becoming aware of the debt. Since the debt has, as regards the fees, been disputed on justified grounds, all voluntary debt collection measures concerning these disputed fees must be suspended immediately in accordance with Section 4 (good debt collection practice) of the Act on the Collection of Debts (perintälaki 513/1999) and the established decision-making practice of the Consumer Ombudsman. Should collection be continued despite the dispute, or should the matter result in an unfounded payment default entry for me, I will immediately escalate the matter to the Regional State Administrative Agency (AVI) for the supervision of debt collection licences, as well as to the Finnish Competition and Consumer Authority. Kind regards, [Your name] [Reference or claim number, if known]